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Shipping & Returns
Yes, we are proud to provide free shipping on all our products. There are no minimum order requirements or hidden fees – the price you see is the price you pay.
Currently, our free shipping offer is available for orders for the countries within the UK and the EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Currently, our shipping services are primarily available for orders within the UK and countries in the European Union. If you are located outside of our shipping borders and interested in our products, please reach out to us using our Contact Form. We will do our best to assist you and explore potential shipping options to your location.
We offer standard shipping as the primary shipping method for all orders. This method ensures reliable delivery within the estimated timeframe provided during checkout. While we currently offer standard shipping, we are continuously exploring options to enhance our shipping services and provide you with even more choices in the future. If you have any specific shipping preferences or requirements, please feel free to reach out to our us via our contact page, and we’ll do our best to accommodate your needs.
Shipping Policy:
- Free Shipping: We offer free standard shipping on all orders within the designated regions. This means that the shipping cost is covered by us, so you can enjoy a hassle-free shopping experience.
- Estimated Delivery Time: The estimated delivery time will be provided during the checkout process. While we strive to deliver within the indicated timeframe, actual delivery times may vary based on your location and other factors.
- Order Tracking: We provide order tracking information for all shipped orders. You’ll receive an email with tracking details so you can monitor your order’s progress.
Return Policy:
- 14-Day Return Window: You have the flexibility to initiate a return within 14 days from your purchase date. This gives you ample time to decide if the product meets your expectations.
- Initiating a Return: To initiate a return, please reply to your order confirmation email or follow the instructions outlined here.
- Free Return Shipping: We offer free return shipping for eligible returns due to defects or errors on our part. For other reasons, return shipping costs may apply.
- Refunds and Exchanges: Once we receive and inspect your returned items, we’ll process your refund or exchange. Refunds are typically processed within 7 to 10 business days after receiving the return.
If you wish to return an item, you can do so within 14 days of your purchase date. Follow these steps to initiate a return:
- Locate your order confirmation email: Find the email you received after placing your order. This email contains important details we’ll need to process your return.
- Reply to the confirmation email: To start the return process, simply reply to the order confirmation email. Please include the following information in your reply:
- Your order number
- The reason for your return
- Whether you’re seeking an exchange or a refund
- Await our response: Once we receive your return request, our Customer Support team will review your information and get back to you within 1-2 business days. We’ll provide you with further instructions on how to proceed. Rest assured that the return shipping for eligible returns will be free of charge.
- Package and ship your return: If your return request is approved, carefully package the item(s) you’re returning. Include a copy of the email correspondence with our Customer Support team in the package.
- Await processing: Once we receive your return and verify its condition, we’ll process your refund or exchange. Refunds will be issued to your original payment method. Exchanges will be processed based on product availability.
Once we receive your returned items and verify their condition, we will promptly initiate the refund process. Refunds are typically processed within 5 to 7 business days from the date we receive your return. Please note that the timing of the refund reaching your account may vary depending on your payment method and financial institution.
Shopping & Payment
If you need to make changes to your order, such as updating the shipping address or changing the item, please reach out to us via our contact page as soon as possible. Provide us with your order details and the changes you’d like to make.
To provide you with flexibility and convenience, we accept the following payment methods:
- Credit Card / Debit Card
- Bancontact: For customers in Belgium, we offer the convenience of Bancontact payments.
- EPS: If you are in Austria, EPS is a quick and secure payment option we accept.
- giropay: Customers in Germany can use giropay for seamless transactions.
- iDEAL: For customers in the Netherlands, we accept iDEAL.
- Sofort
- Przelewy24 (P24): Customers in Poland can easily complete transactions using Przelewy24.
- Apple Pay / Google Pay
We’re here to assist you every step of the way. If you need any help or have questions, write to us via our contact page.